A brutal reliance on contactless payment technology during the coronavirus lockdown has financial institutions wondering if consumers have forgotten their PINs.
Banks responded by increasing the limit on contactless payments without a PIN up to $200 to prevent consumers having to punch in numbers at terminals.
Since March, the ANZ Bank has reported a 40 per cent decline in cash withdrawals compared with the same period last year.
They also report a 59 per cent increase in mobile wallet transactions, 카지노사이트주소 which includes Apple Pay and Google Pay.
The move to contactless payment may become problematic for customers as Australia comes out of lockdown and 카지노사이트추천 they finally get around to visiting an ATM but can’t recall their PIN.
Westpac has started to see an increase in the number of customers using its ATMs and also the resetting of PINs in recent weeks.
“PIN resets have remained relatively steady over the past few months,” a Westpac representative told AAP.
“Customers have the flexibility to manage their PIN preferences through their online or mobile banking, or can otherwise be assisted by one of our bankers in branch or through our customer help line.”
An ANZ spokeswoman said the decline in cash withdrawals and 카지노사이트쿠폰 increase in contactless payment limits may leave customers using their PIN less frequently.
“If customers have forgotten their PIN they should get in contact with us immediately to recover or get a new one,” they said.
A NAB spokesperson said their customers have a few ways to update a forgotten PIN including through their app or internet banking.
The Commonwealth Bank said its customers could change their PIN online or at a branch.
“It’s likely some customers are regularly using their pins when buying groceries for example if their purchase is over the Tap and Pay limit requiring a pin,” the bank representative said.
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